Due to technological advancements and market transformations, the IT sector has become the most important resource for companies, responsible for managing and maintaining the entire technological infrastructure of the business. However, not all companies can hire a specialized team and guarantee the acquisition of the best equipment for this sector, making IT outsourcing for SMEs (small and medium-sized enterprises) an efficient and economical solution.
IT outsourcing allows a company to ensure the operation of all its technological resources and provide increasingly comprehensive solutions. Maintaining an IT infrastructure compatible with market advancements and new technologies can be a significant investment for SMEs, making it necessary to adopt smarter strategies.
With the need to stay up-to-date with the latest solutions, outsourcing this sector can be the best alternative for businesses that want to have access to these solutions and reduce costs.
IT outsourcing: what is it?
Also known as IT outsourcing, IT outsourcing is a method of contracting specialized IT labor and services . Through this solution, it is possible to hire a company that has all the necessary solutions to perform tasks and a specialized team to ensure the proper functioning of all resources.
IT outsourcing for SMEs can be contracted for different purposes, depending on your business needs:
- Performing tasks that are not related to your company's core business, including call center operations, equipment and resource maintenance, application and software development, and specialized technical support.
- Data management, strategic action, security level control, and monitoring... In this area of operation, the outsourced company plays a significant role in the decision-making process , participating more actively.
Understand better how your company can benefit from this solution:
Global overview of IT outsourcing
As we have seen, IT outsourcing for SMEs is a strategy that seeks to ensure that your company has access to all the necessary IT tools and resources without investing in an internal IT department. In simpler terms, hiring an IT outsourcing or MSP allows your company to rely on a team of skilled professionals with the best IT resources to guarantee the smooth operation of your systems.
Here are some of the services offered by MSPs that you will have access to when you outsource your IT:
- Resource virtualization;
- Cloud computing;
- Data center services
- Specialized user support;
- Cybersecurity;
- Monitoring devices and networks.
Due to its benefits, IT outsourcing is gaining increasing visibility in the market, allowing companies to focus on more relevant and strategic tasks for the business.
In this way, resources related to technology and the digital environment are managed and monitored by specialists . Thanks to this solution, your business will be able to carry out its activities with focus, assertiveness, and productivity, ensuring a more advantageous strategic position in the market.
Growth in MSP contracting
According to research conducted by ReportLinker , there is an expected potential increase in the global IT outsourcing market , projected to reach US$425.19 billion by 2026.
In an increasingly competitive and constantly evolving market, outsourcing services and sectors can be a facilitating factor for companies seeking exponential growth and improved positioning against the competition.
Data from Statista indicates that 64% of businesses already outsource the development process, demonstrating the progress this strategy has made in recent years.
To deliver the best technological solutions and resources, it is necessary to implement appropriate tools and, above all, to have highly skilled professionals prepared for the management and monitoring of these resources. A study conducted by McKinsey revealed striking information on this topic: approximately 87% of companies reported difficulties in hiring more skilled technology professionals.
This is because there is a significant shortage of professionals in the market prepared to handle digital transformation and the resources it brings. With the prospect of continued growth in this technological advancement, it is predicted that this shortage of professionals will persist in the coming years.
As a result of the need for social isolation and the adaptation of companies to the high demand for remote work, there has been significant growth in the hiring of MSPs in Brazil. More and more businesses have sought the support and guidance needed from outsourced IT companies to remain active in such an unstable economic environment.
In addition to securing the best resources and professionals, companies that opted for IT outsourcing guaranteed numerous benefits:
- Cost savings;
- Efficient time management;
- Increased productivity;
- Higher quality in tasks;
- Productive efficiency.
What do clients look for most when hiring MSPs?
By hiring a specialized company – MSP (Managed IT Services) – to manage and execute tasks related to information technology, organizations were able to optimize their performance and ensure substantial growth in the market.
The main reasons why clients seek quality IT outsourcing through MSPs are:
Cost reduction in acquisition and maintenance.
Technology is constantly advancing, and keeping up-to-date is a challenge for small and medium-sized enterprises. Therefore, IT outsourcing helps companies reduce the cost of acquiring technological equipment and tools , and combat excessive maintenance expenses.
Increased security
Just as technological solutions emerge every day, so do new ways of stealing confidential information and, consequently, new methods of digital security. This has made cybersecurity a priority for companies.
Optimizing the routine
Optimizing daily tasks is one of the most important factors in IT company decision-making. By relying on specialized professionals and a company capable of managing technological resources, your company can maintain its focus on implementing new strategies and growing the business.
The 4 most commonly offered IT services in IT outsourcing
The IT sector needs a team prepared to handle numerous daily tasks. Outsourcing this sector will allow your company to focus on what is truly important for business growth and stop worrying about various activities related to technological resources.
The four most commonly offered IT services in IT Outsourcing are:
- Ticket management system: with the help of IT outsourcing, your company can count on its own team to correctly route tickets through specific channels.
- Remote technical support: This solution allows for remote technical support of your company's devices and equipment, streamlining processes and preventing wasted time.
- Help desk: IT outsourcing for SMEs provides support and assistance to employees in using a company's equipment, networks, and systems. This entire process is carried out remotely through access sharing solutions .
- Internet access control: This solution allows companies to increase cybersecurity and employee productivity. Its main feature is the blocking of harmful or unwanted websites such as ransomware, phishing, adult content, social networks, and gaming and betting sites, as well as the ability to monitor access in real time through analytical reports. This tool uses DNS firewall technology , enabling greater digital security by providing an extra layer of protection for your company's networks.
Benefits of IT outsourcing
As we have seen throughout this article, IT outsourcing can guarantee several benefits for your company, delivering convenience, practicality, and focus. In addition, your business can also ensure:
1- Cost reduction
Depending on the type of contract and service offered by the outsourced company, your business will no longer need to invest in equipment, servers, and software . The contracted company can offer the best solutions and technologies on the market to best serve your business.
2- Keep up with market innovations
It's virtually impossible for SMEs to keep up with all the technological solutions and innovations emerging in the market. To ensure your business has access to the best tools and software, a constant investment in technology is necessary, which isn't always possible. IT outsourcing will help you stay updated and guarantee access to the best solutions available on the market.
3- Provision of services on demand
The solutions chosen for your company will depend on your demand and needs. If there are any changes or your business needs to adapt to a new reality, your service package can be updated easily and quickly. This way, you only pay for what is actually used.
4- Having a specialized team
The shortage of skilled labor in the market has led businesses to outsource their IT sector. Outsourcing allows small and medium-sized enterprises to access a specialized team for quality support.
Increase your company's productivity with an MSP.
If your business needs to stay up-to-date with new technologies and ensure a differentiated competitive position in the market, the solution may lie in IT outsourcing for SMEs. MSPs are specialized companies that can provide the best solutions for your business.
In this way, your company will have access to the best professionals in the market and the most up-to-date technological solutions . Ensuring this level of IT quality on your own can be not only a significant investment, but also a real challenge for businesses.
