Due to technological advances and transformations in the market, the IT sector has become the most important resource for companies, being responsible for managing and maintaining the entire technological infrastructure of the business. However, not all companies are able to hire a specialized team and ensure the acquisition of the best equipment for this sector, making IT outsourcing to SME (small and medium enterprises) an efficient and economical solution.
IT outsourcing allows the company to ensure the operation of all its technological resources and providing increasingly complete solutions. Affairs with an IT structure compatible with advances and new technologies in the market can be a high investment for SMEs and you need to adopt smarter strategies.
With the need to keep up to date with the most modern solutions, outsourcing this sector can be the best alternative for businesses who want to count on these solutions and reduce costs.
IT Outsourcing: What is it?
Also known as IT outsourcing, IT outsourcing is a modality of hiring labor and specialized IT services . Through this solution, it is possible to hire a company that has all the necessary solutions to perform tasks and a specialized team to ensure the proper functioning of all resources.
Outsourcing of IT for SMEs can be hired with different objectives, according to the need for your business:
- Execution of tasks that are not related to your business activity, including call center, equipment and resources maintenance, application development and specialized technical support software.
- Data management, strategic performance, security level control and monitoring. In this front front, the outsourced company plays a significant role in the decision making process , participating more actively.
Understand better how your business can benefit from this solution:
IT GLOBAL PANORAMA
As we have seen, IT outsourcing for SMEs is a strategy that seeks to ensure that your company has access to all IT tools and resources without investing in an internal IT sector. Simply put, hiring an IT or MSP allows your company to count on a team of professionals trained with the best IT features to ensure the proper functioning of its resources.
Check out some of the services offered by MSP's that you will have access to you outsourcing IT:
- Virtualization of resources;
- Cloud Computing;
- DATA CENTER SERVICES
- Specialized support to the user;
- Cyber security;
- Monitoring of devices and networks.
Because of its benefits, IT outsourcing has been gaining more and more visibility in the market, allowing companies to be able to focus on more relevant and strategic business tasks.
Thus, resources related to technology and digital environment are managed and monitored by experts . Thanks to this solution, your business will be able to perform its activities with focus, assertiveness and productivity, ensuring a more advantageous strategic positioning in the market.
Growth in hiring MSPs
According to a survey conducted by Reportlinker , there is an expectation of potential increase in the global IT outsourcing market . With prospect of reaching the mark of $ 425.19 billion until 2026.
In an increasingly crowded market with constant evolutions, outsourcing services and sectors can be a facilitating agent for companies seeking exponential growth and improve their positioning in the face of competition.
Statist data point out that 64% of businesses are already outsourcing the development process, demonstrating the advance that this strategy has achieved in recent years.
To deliver the best solutions and technological resources, it is necessary to implement adequate tools and, especially, have highly trained and prepared professionals for the management and monitoring of these resources. A study by McKinsey brought impressive information about this agenda: about 87% of companies reported difficulties to hire more technology.
This is because, there is a great shortage of professionals prepared to deal with digital transformation and the resources brought by it. With the perspective of growth of this technological advance, it is expected that this lack of professionals will remain for the coming years.
As a result of the need for social isolation and the adaptation of companies in the face of high demand for remote work, there was a great growth in hiring MSPs in Brazil. More and more business has sought out outsourced IT companies the support and monitoring necessary to stay active in such an unstable economic scenario.
In addition to ensuring the best resources and professionals, companies that opted for IT outsourcing ensured numerous benefits:
- Cost savings;
- Efficient time management;
- Increased productivity;
- More quality in tasks;
- Productive efficiency.
What do customers look most to hire MSPs?
By hiring a specialized company - MSP (Managed IT services) to manage and perform information technology -related tasks, organizations were able to optimize their performance and ensure substantial growth in the market.
The main reasons that lead customers to seek IT outsourcing quality by hiring MSPs are:
Cost reduction with acquisition and maintenance
Technology constantly advances, and staying up to date is a challenge for small and medium businesses. Thus, IT outsourcing helps the company reduce the cost with technology equipment and tools and combat excessive maintenance expenditure.
Increased security
Just as technological solutions arise every day, new ways of stealing sensitive information and, consequently, new ways of digital security are also emerged. This made concern for cyber security to become a priority for companies.
Routine Optimization
Optimization of daily tasks is one of the most relevant points in decision making by a IT company. By relying on specialized professionals and a qualified company to manage technological resources, your company can focus on implementing new strategies and business growth.
The 4 most offered IT services in IT outsourcing
The IT industry needs to have a team prepared to deal with numerous daily tasks. Outsourcing of this sector will allow your company to focus on what is really important for business growth and stop worrying about various activities related to technological resources.
The four most offered IT services in IT outsourcing are:
- Call Opening System Management: Using IT outsourcing, your company will be able to count on a team to perform the correct direction of calls through specific channels.
- Technical Support with Remote Access: This solution allows the technical support to the distance from your company's devices and equipment to be performed. Thus speeding the processes and avoiding the waste of time.
- Help Desk: Outsourcing of IT for SMEs provides monitoring and assistance to employees in the use of a company's equipment, networks and systems. This whole process is remotely performed through access sharing solutions .
- Internet Access Control: This solution allows the company to increase cyber security and employee productivity. The main feature is to block harmful or unwanted websites such as ransomware, phishing, adult content, social networks and gaming sites and bets, as well as the possibility of tracking in real time everything that is accessed through analytical reports. This tool uses Firewall DNS technology , enabling greater digital safety from an extra layer of protection to your company's networks.
IT outsourcing benefits
As we can see throughout this article, IT outsourcing can guarantee several benefits for your company delivering convenience, practicality and focus. In addition, your business can also guarantee:
1- Cost reduction
Depending on the type of contract and service offered by the outsourced company, your business will no longer need to invest in equipment, servers and software . The contracted company can offer the best solutions and technologies in the market to serve your business to the best possible way.
2- Accompany the innovations of the market
It is virtually impossible for SMEs to track all the solutions and technological news that emerge in the market. To ensure that your business can have access to the best tools and software, it is necessary to maintain a constant investment in technology, which is not always possible. IT outsourcing will help stay up to date and ensure access to the best solutions found in the market.
3- Provision of services on demand
The solutions chosen for your company will depend on your demand and need. If there is any changes or your business needs to adapt to a new reality, your service package can be updated with practicality and agility. This way you pay only for what is actually used.
4- count on a specialized team
The scarcity of specialized labor in the market has made business out to outsource the IT sector. Outsourcing allows small and medium enterprises to have access to a specialized team for quality support.
Increase your company's productivity with an MSP
If your business needs to stay up to date with new technologies and ensure a differentiated competitive positioning in the market, the solution may be in IT to be outsourced to SMEs. MSPs are specialized companies that can provide the best solutions for your business.
Thus, your company will have the best professionals in the market the most up -to -date technological solutions . Ensuring this IT quality on your own can be beyond a great investment, a real challenge for business.
