Digital transformation has brought countless transformations and changes within the technology industry. Thanks to the new technology solutions, the IT sector gains a prominent role within companies, making proactive MSPs performance in small and medium -sized businesses becomes fundamental.
Considering that most organizations depends on technological resources and digital solutions to keep their activities up to date, investing in the IT sector is paramount. For this reason, more and more companies seek partners in the technology industry capable of providing efficiency and proactivity in the development of solutions and IT management.
For many years the standard of work within technology companies was reactively adopted, that is, being implemented solutions only when actually necessary . Market change also caused these companies to change the way of thinking, seeking more proactive strategies in order to avoid problems and ensure the continuity of the company's services and resources.
Thus, throughout this article, we will talk about the importance of IT service providers and how their preventive stance, based on continuous monitoring of resources, mitigates threats even before they appear. Making MSPs become strategic partners for small and medium enterprises, ensuring safety and continuity of operations by keeping them competitive in a constantly evolving market, as we will see below.
What are MSPs?
In a free translation, IT service providers are managing IT service companies, providing technological solutions for risk prevention, increased MSP productivity and organization efficiency. With the growing need for a more complete and efficient IT sector, MSPs have gained a lot of prominence in recent years.
These companies offer outsourcing the management of various IT resources, allowing their organization to focus on their resources and labor in more important or essential tasks. Thus, it is possible to establish a complete strategy for the growth and development of the organization.
Traditionally, the IT industry often adopts the break-fix model, ie adoption of solutions and strategies only when they really need themselves. In the case of MSPs, preventive performance is focused on preventing damage through continuous monitoring of resources and tools.
Through this proactive MSPS performance, IT service providers can avoid problems even before they happen. The threats are identified, avoided or mitigated as the company's needs.
IT outsourcing to SMEs: the growth of the provision of technology services today
It is not new that in the last decade cyber threats have grown exponentially. This has developed several resources focused on protection, delivering complete and efficient tools to consumers.
The emergence of the General Data Protection Law was also a true milestone in our country's cyber security, bringing paradigms to follow in order to keep information protected. For this reason, there is a great concern with the protection of data and digital tools that are used by organizations.
According to one report , it is expected that the size of the IT outsourcing market is expected to have a growth leap from US $ 585.57 billion by 2023 to US $ 701.88 billion by 2028. Data like this demonstrates how IT service providers have huge potential within the current market .
With increasingly efficient cyber threats, cybercriminals have been causing numerous problems for companies, from data leakage , information sequestration ( ransomware ) and even interruption of activities. Considering these factors, the provision of technology services gained great prominence today.
See how information leakage has been damaging thousands of people in Brazil:
MSP and the benefits for small and medium enterprises
As we said earlier, IT service providers can provide high quality digital resources and tools for companies that want to stay active and competitive in the market. In addition to providing state -of -the -art technological services, MSPs also guarantee several advantages:
Expertise
In such a competitive market, having technological expertise is critical to ensuring the best resources and results. We know that small and medium -sized companies do not always have the resources to be able to hire and maintain a quality technology team , which can negatively impact their results.
By hiring a IT service provider, your company will be able to count on a state -of -the -art team with all the necessary knowledge to effectively manage the IT sector. In addition, it will also provide cutting -edge technology to ensure that your organization can stand out in the market and maintain its activities efficiently.
Flexibility Expertise
Every day new technologies are developed to provide more efficiency and productivity for companies. Tracking these technological advances can be a real challenge, both technical and financial.
Outsourcing the IT service allows your business to be able to adjust your needs and expand the resources and services offered according to demand, at no excessive and practicality additional costs. This flexibility allows adjustments in the IT industry with much more convenience and agility.
Efficiency
Since all the technological demands that are accompanied and resolved by the MSP, your team can focus on the most relevant tasks for the organization . This way, your company can focus on Core Business without worrying about technical problems or management aspects of technology resources.
This means that your team will be intended for tasks related to your activity while all features in the IT industry are accompanied by a specialized company . Thanks to this, it is possible to ensure more efficiency and productivity in the daily life of the organization.
Economy
Implementing a complete quality IT sector within your business can be expensive and complex. From the acquisition of modern equipment to hiring specialized professionals, this implementation represents a great expense for your company.
Outsourcing services allows you to use complete and efficient features , with updated tools and support from a team that specializes in the sector. Your company pays only for what is effectively used, without worrying about the evolution of these resources.
Security
Strengthened by the General Data Protection Law, the concern for security is extremely relevant today. IT service providers can offer safety features and tools to provide continuous and efficient monitoring within your business.
MSP have incident recovery plan, monitoring, backup management and qualified support to serve your business whenever necessary.
What are the differences between reactive and proactive IT management?
As we said earlier, IT management is traditionally implemented reactively. This means that technology professionals adopted solutions as problems appeared without worrying about incidence prevention.
The problem with this strategy is that company productivity is seriously impaired, mainly because the problem, until it is solved, causes the unavailability of resources . Although most of these problems may not be directly related to the IT industry, all the support of this sector is focused on solving problems.
In proactive mode, the main focus is to ensure constant monitoring to avoid problems before they happen . It is only possible through anticipation and monitoring, resource automation and immediate response to incidence.
Proactive MSPS performance allows the customer to have more peace of mind as to the vulnerabilities and failures that may cause problems . If incidents happen, the team is prepared to deal with the best possible, minimizing unavailability and ensuring continuity of their service.
How can MSPs improve service in small and medium enterprises?
The IT service providers have become a complete and efficient alternative for companies in various sectors. And with expected growth of 7.37% per year, it seems that the technology service sector reaches $ 1.7 trillion by 2028 ( data from the Statist Market Intelligence site ), serving thousands of companies that seek to optimize their processes and ensure even more security.
For many years cyber attacks were intended for larger companies, focused on making substantial profits and causing immeasurable damage to these organizations . Over the years, cyber attacks have also affected small and medium businesses, making these businesses need protection resources to avoid these incidents.
From aggressive malware to data leakage, smaller companies have also suffered cyber attacks. To meet this demand, specific protection tools have been developed to facilitate management and help these companies stay away from cyber problems.
It is very important to have a MSP company that can provide not only constant IT safety assistance, but also a specialized team that has a complete security knowledge . This company also needs to adopt efficient tools that help keep your business away from these digital problems.
The more prepared the MSP, the better the chances of efficiently serving its customers, not only delivering quality service, but also cutting -edge resource to help companies remain protected.
Reactive IT migration to proactive: essential tips
As we can see throughout this article, the proactive performance of IT service providers is fundamental to ensure the protection and continuity of companies' activities . For this reason, the migration of the reactive to the proactive is indispensable.
In this sense, we understand that the key to proactive MSPS performance is continuously monitoring tools in a digital environment. Complete tools to ensure more assertive control, avoiding the faults and vulnerabilities present in the network.
Real -time assessment is critical for the migration of a reactive system to proactive MSPs action. Thus, it is possible to identify the threats and mitigate them before they cause serious problems for the company.
More than just correcting a problem, it is necessary that the MSP can identify its origin and eliminate the vulnerability that favored the incident.
Service automation is also very important for these companies. Not only in the sense of failure detection, but also to provide quality service.
Another very important aspect within this process is to ensure that your entire team is prepared to deal with these situations and aligned with the purpose of the service provided. In addition to using the tools offered for efficient management and monitoring, the team also needs to understand why this new acting model is a differential and can provide a more complete service. For this to be possible, it may be necessary to implement a solid information and instruction policy within the company.
The role of Firewall DNS in a proactive IT
Now that the importance of continuous monitoring is clear to ensure proactive MSPS performance, we can understand how the DNS firewall can help achieve this goal. Through this tool, it is possible to implement assertive monitoring of traffic carried out within the company , ensuring that threats are detected before they cause real problems.
In addition to cyber scams and malware, data leakage is a problem that can cause numerous damage to the organization . In addition to confidential confidentiality exposure or information, this leak also impairs the image of the organization before the market and consumers.
These problems, besides reflecting on profitability, also impair competitive positioning and business growth . With the help of Firewall DNS it is possible to guarantee several benefits to both the IT service provider and for their customers, such as:
Internet access control
In addition to adopting a internet access policy , it may also be necessary to implement an access control tool that helps your employees remain far from problems.
Of Irewall DNS helps block harmful pages, improve internet quality, reduce malicious software -related incidents, and monitor the digital behavior of your employees.
Increased internet security
Many cyber attacks happen due to improper behaviors of users within the digital environment . Avoid access to certain types of content, such as entertainment pages, betting and game site, social networks, among others, can help your business minimize these incidents and keep the digital environment even safer .
While blocking certain types of content may seem unnecessary, we need to remember that the cybercrime industry has one of the largest revenues on the market , highlighting the exponential increase in cyber attacks today.
Increased productivity
We know that it is natural for employees to lose focus and distracting themselves with pages and content found on the internet. However, although it may seem harmless, this type of behavior generates a great damage to the organization, mainly because of the drop in productivity.
Firewall DNS , in addition to monitoring activities in the digital environment, also allows sites considered unnecessary for workers' routine, avoiding waste of time and unproductivity.
Add value to the services offered
The better the resources offered by the IT service provider, the more valued it will be in the market. Solutions such as firewall DNS show that MSP presents a solid security strategy aimed at protecting data from its customers.
Because it is a safety tool, Firewall DNS helps block harmful and unwanted pages , it contributes to effective monitoring and applies page blockage predictively. In addition, it also provides detailed reports to demonstrate how your MSP is helping to protect and contribute to customer operations.
As we could observe throughout this material, proactive MSPs performance can help establish a prominent role in the market and deliver increasingly complete solutions to consumers. Continuous monitoring allows for more effective and intelligent management of technological resources, helping companies to remain far from cyber attacks and avoiding the huge damage these threats can cause.
