At Lumiun , we value the opinion of our users and are always looking to improve our services. We recently released a feedback form for users using Lumiun DNS to understand our target audience. Today, we will share with you some of the most valuable insights we got from these answers.
But first, we will explain a little about this product that was our last release.
What is Lumiun DNS?
Lumiun Lumiun DNS is a security and internet access control solution that helps organizations protect your networks and devices against online threats and manage access to inadequate content. With Lumiun DNS , you can apply custom filtering policies, block harmful sites and monitor real -time browsing activity. Our platform is designed to be easy to install and use, providing an additional safety and control layer for companies of all sizes.
Impressive numbers of Lumiun DNS
From its release to the date of publication of this article, Lumiun DNS has achieved important results, standing out for its broad adoption and effectiveness. Check out some of the numbers that demonstrate the authority and impact of our service:
- 2582 organizations created their accounts and went through the initial onboarding, registering organization data, creating locations and applying filters through policies.
- 3835 users with email accounts verified.
- 2757 local created, including:
- 1604 routers ( Mikrotik , TP-Link, Intelbras, Cisco, among others)
- 504 computers (Windows, Linux, Mac, Chromebook)
- 371 Firewalls ( PFSENSE , Opnsense , Fortinet, Sophos)
- 116 Mobile Devices (Android)
- 96 servers (Windows DNS Server, Linux server, among others)
- 66 browsers (Chrome, Firefox, Edge, Opera, among others)
- 2429 policies configured to meet the safety and filtering needs of organizations.
- 28436 Filters activated, with the main 10 being:
- Basic protection
- Block content of child sexual abuse
- Adult content block
- Bing Safesearch
- Block betting sites and gambling
- Piracy blockade
- Adblock - Block ads and trackers
- Google Safesearch
- Park Domains
- Free Fire
- More than 868 million DNS requests filtered in May (2024), with a daily average of approximately 28 million requests.
- 10% of these requests , about 2.8 million per day , were blockages of unprecedented content.
- This year (2024), more than 4.7 billion requests were filtered, 523 million being blocked , representing 11% of the total requests.
An important observation is that we are considering only user accounts that ended onboarding and checked the email. In the request numbers above, we are counting only those who received the analysis and filter of our service. When an organization exceeds the volume of boundary requests for its plan, Lumiun DNS to filter.
And now, let's go to the insights of the feedback form answers.
Ease and speed in installation
One of the first impressions our users have from Lumiun DNS is during the installation process. We were very pleased to know that 96% of users found the installation "very easy" or "easy". In addition, 98% reported that the installation was “very fast” or “fast”. These numbers show that we are on the right track in terms of user usability and initial experience and prove that we are offering internet security and control in 7 minutes (or less).
Friendly interface and effective support
Another important aspect for us is the interface of Lumiun DNS . Fortunately, 98% of users considered the interface “very friendly” or “friendly”. However, we know that the user experience goes beyond the interface - technical support is also critical. Half users ( 51% ) found our support “very useful”, and another 24% considered “useful”, which motivates us to continue offering quality support.
Security and content block
When it comes to internet security, 93% of our users thought Lumiun DNS is “very successful” or “successful”. Adult content block also received positive evaluations, with 87.2% of users considering the effective service in this regard. These results reinforce our commitment to the safety and digital well-being of our users.
General satisfaction and recommendations
The general satisfaction of our users is also something that makes us very happy. Almost half ( 49% ) of respondents are "very satisfied" with Lumiun DNS , while 46% are "satisfied". When asked about the likelihood of recommending our service to friends and colleagues, the average of the answers was 9 on a scale from 0 to 10, showing that we are gaining the confidence of our users.
Suggestions for improvements
Of course, there is always room for improvements. Some frequent suggestions include:
- Improve compatibility with specific devices and networks.
- We offer integration of integration with devices that make DNS requests via DNS53, DOH and DOT. In addition, we have dozens of installation instructions with the main firewalls, routers, servers, browsers, operating systems, among others.
- Improve the administration interface and detailed reports.
- We have a variety of developing features to offer more valuable reports and insights on user navigation. A very important point we have already optimized was the speed and performance of generating the reports. Today, our users can view statistics of up to 60 days within seconds.
- Implement IPv6 support.
- Already available, with dual-stack option.
- Adjustments to content lock to avoid false positive.
- White Label for MSP Partners.
- In Development 🤫
We are taking all these suggestions seriously and working to incorporate these improvements into Lumiun DNS.
Participate and win!
Want to be part of this community that helps us constantly improve? Create your account for free through the website www.lumiundns.com and start your journey of more security and control of the internet. After 10 days of testing, we will send to your email our feedback questionnaire. When answering, you get a R $ 145 coupon in Lumiun Lumiun DNS . Your opinion is extremely valuable to us and helps us continue evolving.
Conclusion
We greatly thank everyone who has devoted their time to providing us with feedback. Each answer helps us better understand our users' needs and improve Lumiun DNS. We are still committed to offering a high quality service and maintaining an open communication channel with all of you.
Stay tuned to our blog for more updates and news about Lumiun DNS!
