MSPs, or managed IT services, are companies aimed at outsourcing the information technology industry within an organization. These services may include infrastructure, management and systems used by the company.
The main objective of this modality is to optimize the internal processes performed by the business, improve competitive positioning and add value to the business. In addition, it is a strategy that helps the company reduce spending and increase its profitability.
Depending on business needs, the company can hire managed IT services or services. However, what is the best alternative for your organization? See what we will deal with in this article.
- What are IT managed services?
- PROS AND CONTRAS OF IT MANAGED SERVICES
- What are IT cogerencies services?
- IT COGRENIED SERVICES
- Outsourcing of IT services for companies?
- How does total or partial outsourcing impact my business?
- Managed or cogerencies services: which are the most outsourced?
- IT Managed or Cogerente Service: Choose the best solution for your business
What are IT managed services?
As we said above, the managed IT services refer to the outsourcing of technology sector attributions and processes . Through it, the company can ensure that all processes in this sector work in the expected way, without the need to hire a specialized team to do so.
Because of the benefits provided, this strategy has become increasingly popular in the market . This is because by outsourcing these services it is possible to focus on important business tasks without worrying about technological resources.
MSPs allow the identification of possible improvements in information technology strategies and process improvement. Thus, the company can establish an optimized relationship of relationship and customer service.
Understand better how this business mode works for companies through this article.
According to a survey by Zendesk in 2023, 40% of consumers show that contact with the fully automated system can undermine customer and company relationships, impairing the consumer experience.
In addition, this strategy helps improve the response to possible cyber incidents that impair the good progress of the business. Given the growing need for safer alternatives, hiring IT managed services has become a safer and more efficient alternative.
PROS AND CONTRAS OF IT MANAGED SERVICES
Daily, the advancement of technology provides increasingly efficient solutions to optimize processes and improve business activities. Certain projects within the organization make it necessary to have a large budget to ensure the best resources for the progress of activities.
Outsourcing through specialized companies helps the company focus on the main tasks of its activity and ensure the best resources for everyday life. Here are the advantages and disadvantages of hiring managed IT services for your company.
The advantages of managed IT services
The managed IT services can contribute to the growth and good progress of your company in a variety of ways. Here are the main benefits of this strategy:
Less concern for the company
Managed services help reduce the need for concern for the company's infrastructure management and technology resources . Through this, it is possible to focus on Core Business and ensure leverage of the business strategy. Once MSPS hired will take care of all the technology part, these resources will not be a concern for their employees, who will be able to focus on business activities for the business.
No specific technical knowledge is required
Outsourcing of these services makes your company can count on a specialized team without the need to hire a team to do so. They help ensure the update and safety of all technological resources that are essential for the progress of activities.
Complete services
Through the outsourcing of technology services, your company will be able to count on a specialized team of professionals to constantly monitor tools and threat mitigation. This team will be qualified to deliver all the necessary services to your business.
Internal cost reduction
The search for cost reduction is constant in companies of all sizes and segments. Without the need to hire an internal IT team, organizations can save and ensure a higher yield than expected.
Constant update of infrastructure and network
With modern and increasingly efficient solutions available daily, it is costly and complex to keep the company always updated. Hiring a specialized company will ensure that your organization has access to all the necessary resources for good performance and the proper security level.
The contracted company will have a specialized team and fully focused on the technology sector , so that your company will have access to the most modern resources available in the market. The goal is to ensure that your business is available to the most innovative tools and strategies in the industry.
Disadvantages of managed IT services
Smaller control
Since all technology services are performed by an outsourced company, the contracting company has less control of IT strategy. However, it is essential to remember that while the contracted company provides a guide on IT strategy, details are still up to your business.
Your company will not have preparation for an immediate response
Since all technology processes are performed by the contracted company, organizations will not be based to deal with immediate demands. For this reason, it is essential to hire a company that has quality support resources to ensure that your business has all the necessary support in the face of emergencies.
There are no internal employees to deal with IT problems
Since no specialized employees were hired to perform technology services, the company will have no one to resort to specific situations. If any problem happens, it will be necessary to contact the contracted MSP to obtain the proper support.
What are IT cogerencies services?
IT Cogerented Services consist of a solution developed to deal with the disadvantages of hiring a managed service and deliver a more personalized alternative to companies that want to maintain an internal IT sector, but also outsource certain services. This way, these companies can combine external and internal resources so that the company has the collaboration of an MSP without losing control of its technology industry.
Thus, companies can act consolidated to provide balance and internal control of technology tasks, with specific technical knowledge and support from external specialists to provide support whenever necessary. The union of efforts allows assertive and differentiated control.
IT COGRENIED SERVICES
Based on what was said earlier, we can understand how cogerencies' IT services can provide a partnership process so that the company has access to all MSP benefits without losing strategic control. Here are the main benefits and disadvantages of this service for your organization:
The advantages of IT cogerencies services
Continuous collaboration
Considering that IT cogerented services provide a training process for organizations, your company's employees will have a more assertive involvement within IT strategy. This way, your team will be able to deal with the technical demands of everyday life without the need to request external support.
Increased flexibility
Support of a cogerencies service company allows the support to be adaptedly established. Thanks to this, the whole process happens to meet the specific and personalized need for companies' needs and demands.
All the demands and needs of your company are established according to the real need for the business, so that only what is really indispensable is hired.
Internal IT team
Unlike in the strategy of managed IT services, through this solution your company can maintain an internal team to ensure day -to -day support and resources. Thanks to this, whenever necessary, your company will have emergency support in the face of immediate technical situations, as well as specialized technical support to ensure the greater availability and efficiency of processes. While their employees take care of everyday demands, MSPS provides support for more specific emergencies and strategies.
Cost reduction
Considering that IT strategy demand is divided between your company and the contracted company, IT managed services often cost less than fully managed service . The amount invested in hiring will depend on the amount of personalized services that have been added to the contract.
Specialized support
Although your company keeps an internal IT team, it is also possible to have qualified support whenever the company needs it. This way, your business can count on more technical knowledge in the face of specific demands and everyday challenges.
Disadvantages of IT cogerencies services
Considering that each solution seeks to meet a specific demand, there are some negative points in the managed IT services that should be considered before adopting this solution:
Increased liability
Since not all services that are outsourced, companies need to assume some responsibilities regarding the control and management of this sector . For this reason, the entire communication and management process must be coordinated to maintain a transparent relationship. Collaboration guarantees a more assertive decision -making process.
Structure reduction
It is important to remember that by outsourcing certain technology processes, there is a reduction in structure and controls. For this reason, the lack of resources can represent a challenge in the management of IT processes. Part of the infrastructure will be made available by the contracted company, sometimes requiring support to solve specific situations.
Increased internal costs
When considering that some tasks will need to be performed internally, it is necessary to hire and train a specialized team to maintain the routine. Thus, hiring a co-managed IT service, despite allowing the outsourcing of various activities, may require investments in a trained team.
Outsourcing of IT services by companies
The emergence of new technologies and specific demands in the technology sector has made IT service outsourcing a viable and economic alternative. Currently, most companies depends on technological resources to stay active, and maintaining this service can be challenging.
Therefore, the managed and co-managed services of IT have gained visibility. Unlike what you think, this strategy is not unique to large companies. Considering the increase in cyber attacks, it is essential that all businesses protect and have advanced technological resources.
For this reason, to avoid the great investment in maintaining the technology infrastructure always up to date, outsourcing becomes an efficient alternative. Managed IT services, as well as co-managed, strengthen security strategy and ensure the protection of daily handled data and information.
How does total or partial IT outsourcing impacts your business?
Outsourcing IT resources is a strategy that not only reduces costs, but also provides excellent cost-effectiveness. In addition to economy, IT outsourcing, whether total or partial, brings advantages such as:
- Process Optimization: Outsourcing services brings intelligence and efficiency to work routines, allowing the internal team to deliver more complete solutions in record time.
- Problem and solution anticipation: Unlike a traditional resolution approach, IT service outsourcing helps to set a preventive approach with constant monitoring to identify and solve reduced problems.
- Assertive monitoring of all IT infrastructure: outsourcing allows continuous monitoring of new technologies, without the need to invest internal resources.
- Directing the resources available to Core Business: Even with partial outsourcing, you can direct team efforts to company strategies by developing and implementing business growth solutions without worrying about all technology -related services.
- Constant updating to market needs: The outsourced company using modern solutions helps the company quickly update changes in the market, achieving a competitive differential.
- Greater productivity in the employee team: With systems working as expected, employees can focus on their activities, increasing efficiency and productivity.
IT Managed or Cogerenched Service: Which are the most outsourced?
The type of service to be hired depends on the company's specific strategies and needs. Business without an internal technology sector usually requires a complete hiring of managed services, while companies with their own sectors can co-manage only a few tasks.
In this sense, we understand that the ideal service model depends on the company's reality and demand. It is possible to customize a solution according to business needs, providing more efficiency and productivity.
In the case of managed IT services , MSP provides all IT infrastructure management solutions, including hardware, software and all network infrastructure to maintain active services.
In the case of co-management, a partnership between the company and the MSP is established. In this case, the contract is personalized according to the needs of the business and the demands presented by the IT sector.
Differences between Help Desk, Service Desk and Field Service
When dealing with support, it is necessary to determine the actual demand and priority of the organization. With so many terms that designate similar solutions, it is essential to understand differences and choose the best strategy.
Help Desk
Help Desk is a support directed to everyday problems such as printer setting, internet problems, email configuration and simple software or hardware changes. It is usually performed remotely using remote access to reduce demand and allow specialists to focus on more important activities. When the service is not of low complexity, it is sent to the service desk.
Service desk
Service desk support is directed to more complex needs, which require a more specialized agent. Dealing with safety problems, access to systems and others that can undermine the progress of the company's activities, Service Desk can be performed remotely as long as an interface is available.
Field Service
This support layer is performed in person and is related to support for devices or requests that could not be met in the first two layers. This support is more specific and is usually performed by a trained and specialized team.
Ti Versus Cogerencia Service: Choose the best solution for your business
Now that we approach the main differences between managed and co-managed services, it is easier to understand the best solution to your business strategy. It is crucial to consider the real technological demand of your business and what resources can be passed on to an outsourced company.
The main objective of the outsourcing strategy is to ensure more organizational efficiency and resource control. With the help of managed IT and co-managed services, your company can establish a more strategic and efficient demand, achieving a new competitive level.
When opting for a fully managed solution, such as IT Manager Service, your company does not need the need for an internal technology team. Considering that hiring employees for an internal IT team causes various costs and challenges, outsourcing can be an ideal solution.
Through the managed IT service, the business reduces costs, has qualified experts and ensures the best solutions in the market. Even if your company does not have industry professionals, the contracted MSP can provide complete reports to ensure access to all necessary information.
In the case of hiring a co-managed solution, it is important to remember that your company needs to have an internal IT team for collaboration. The co-managed company provides services and resources to complement IT strategy, ensuring that your company works with the best solutions in the market.
Through the co-managed solution, your company's IT team will have all the key resources and tools to provide greater efficiency and productivity. MSP's responsibility is to provide all the necessary improvement for your business to build a complete and effective IT department.
Next, some differentiations that need to be understood in relation to the managed IT service and the co-management solution:
Software Patch
The software update is critical to ensuring that the resources used by the company remain safe from the strategies used by cybercriminals. Both managed IT and co-managed services have a proper strategy to ensure the updating of the systems and software used by your company. The focus is to ensure the correction of vulnerability points and strengthen security strategy.
Data backup
Maintaining a backup process is critical to ensuring that the company remains active even after a cyber attack or loss of information. Through the managed IT solution, MSPs manage and establish a backup protocol to maintain a security copy of your company's essential data.
In the case of the co-managed service, you need to adopt a strategy in collaboration with the company to ensure periodic backups of your information. This is because all services provided by a co-managed strategy must be customized according to the demand of your business.
Remote access
Both in the managed IT and cogerenciated service there is the possibility of remote access to increase flexibility and provide more efficiency for processes. In the case of the managed IT service, MSPs have a problem solving team and support. In the case of the cogerenciated service, the integration of operations with remote access is integrated so that there is a continuous collaboration process.
Software and Safety Solutions
The implementation of security resources for your company is fundamental in both the managed IT service and cogerencies. In the case of the total management solution, the installation of security systems and software by the contracted MSP
In the case of the cogerente solution, it is essential that there is a process of collaboration between your company and MSP team to establish the safety layers appropriate to the needs of your organization.
Digital security and internet access control
Regardless of the strategy used by your organization, it is essential to have security resources that help increase the protection of information within your business. One of these features is internet access control.
Considering that there are numerous sites and applications that can damage the smooth running of your company's activities, access control becomes an indispensable strategy. Blocking unwanted content will help your business stay protected and prevent threats from damaging devices and affecting results .
Digital security solutions for MSPs partners
The Management of IT (MSPS) services help in carrying out technology industry activities, providing your company with the best infrastructure and management. For this reason, outsourcing has gained a prominent role in the market, being adopted by companies from various segments that seek to optimize their resources and ensure an innovative strategy.
MSPs constantly seek security solutions to offer their customers and partners. Lumiun has developed complete and personalized tools that optimize security and ensure the best solution on the market .
Considering all losses that can affect your business and image to competition, investing in security is more than necessary. Adoption of more complete digital safety solutions is critical to business that intend to stay competitive and offer the best features to their partners and consumers.
Find out how MSPs partnership program can revolutionize your IT services. Know all the advantages!
